United Health Family Clinic & Surgery, situated on Yishun Street 61, fosters relationships in addition to providing medical care. In a time when efficiency and speed are valued above all else, this clinic values patience, time, and attention to detail. The clinic’s director, Dr. Roy Teow, has drawn both fervent acclaim and harsh criticism for his methods. However, the trend is strikingly obvious: patients who prioritize empathy over speed are always back. He might spend more time with each individual, but many people think the time is well worth it.
Feedback frequently depicts Dr. Roy as more than just a doctor; some view him as a resolute mentor during illness, someone who takes the time to explain medical concepts in a way that is similar to that of a teacher. His metaphors may stray, but they frequently come to rest clearly. His strategy remained the same throughout the pandemic. He favored longer consultations, employing air purifiers and staggered schedules to strike a balance between safety and care, while many clinics cut visits short to minimize exposure. According to many accounts, the adaptation was remarkably successful.
Clinic Profile: United Health Family Clinic & Surgery
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| Field | Information |
|---|---|
| Name | United Health Family Clinic & Surgery |
| Address | 627 Yishun Street 61, #01-63, Singapore 760627 |
| Contact | +65 6257 1182 |
| Operating Hours | Weekdays: 8:30AM–12:30PM, 2PM–4:30PM, 6:30PM–9PM; Weekends: 8:30AM–12:30PM |
| Doctor-in-Charge | Dr. Teow Kay Leong Roy |
| Services Provided | General medicine, vaccinations, screenings, chronic care, minor surgeries |
| Accepted Insurances | CHAS, AVIVA, AXA, Alliance, GEL Supremecare, NTUC |
| Patient Experience Summary | Mixed; praised for in-depth care, criticized for long wait times |
| Official Reference | GetDoc Listing |
Patients who arrive expecting a quick check-up frequently feel frustrated, while those who prefer in-depth discussions about their symptoms feel validated. This is reflected in a number of online reviews. Waiting at the clinic was even compared by one reviewer to “lining up for a heartfelt conversation,” implying that the time spent eventually paid off in the form of recovery and reassurance.
The clinic is known for striking a balance between efficiency and empathy, which makes it particularly appealing to families looking for reliable, long-term medical advice. Singapore’s healthcare system has received international recognition over the last ten years, but this does not always translate into individualized experiences on the ground. That void is filled by United Health Family Clinic & Surgery, especially for people living in Yishun and the surrounding areas.
Its refusal to automate compassion is what sets this place apart as particularly innovative. Before a human doctor intervenes, many contemporary clinics now use telehealth and AI triage systems as filters. The front line is still a dialogue between you and Dr. Roy. Years of accumulated local knowledge have significantly improved his diagnostic style, which can be unconventional at times and meandering at others. For many patients, that human memory—where your previous visits are recalled not only from charts but also from actual recall—becomes immensely reassuring.
During the rollout of COVID-19 boosters, the clinic assumed more public accountability. It reassured anxious newcomers, arranged jabs for senior patients, and provided remarkably clear explanations of procedures. Dr. Roy reportedly kept his conversational tone and took the time to check in with the elderly after their shots, even when there was a lot of tension and long lines. Despite being easily missed, these minor details greatly decreased vaccine hesitancy among patients who were concerned about side effects.
However, it should come as no surprise that this level of attention to detail has resulted in timing complaints. The unpredictable wait times here can be difficult for patients used to digital booking systems or quick walk-in services. Some people value the craftsmanship, while others simply want something quick and practical. It’s similar to going to a tailor who insists on hand-stitching every seam. This clinic may seem archaic to those in the latter category. However, it can feel very personal to people who value thoroughness and trust.
Additionally, the clinic has fostered generational loyalty. According to some reviews, Dr. Roy consults with parents, kids, and grandparents. Particularly as medical practices move toward hyper-specialization, this intergenerational trust is extremely uncommon. It’s similar to locating a family mechanic who is familiar with your vehicle’s past and can predict when it will break down. Here, your medical history doesn’t start over each time you enter—rather, it keeps going.
Even though there have been a few communication errors noted, particularly with regard to younger clinic assistants or miscommunications about insurance, Dr. Roy’s follow-up answers have been candid and thoughtful. Instead of brushing off complaints, he has responded to them head-on, providing clarifications and apologies as necessary. That humility feels refreshingly grounded, especially in a field where egos can be firm.
This consistent care model is especially helpful for locals dealing with complex symptoms or chronic conditions. Longer appointments have been praised by patients with diabetes, asthma, or post-surgery needs. They receive useful strategies that fit their lifestyle, along with encouragement and follow-up reminders, in place of hurried instructions. The combination of clinical knowledge and emotional support is what keeps patients returning.
Clinics like this one provide a microcosmic view of how policy meets practice, and Singapore’s healthcare system has long promoted accessibility and innovation. United Health Family Clinic & Surgery provides time, care, and continuity where polyclinics might provide volume and public affordability. Complementing public hospitals by addressing the emotional and communication gaps that high-throughput systems frequently ignore is the goal, not competing with them.
A few reviews were direct, even irate. Uncertain queue systems or little seating make people dislike waiting outside. People’s willingness to wait, however, is a subtle compliment that even these criticisms highlight. Such perseverance is a sign of hope. Not only hope for recovery, but hope that you will be understood by someone who will take the time to listen to your worries and not jump to a prescription.
