Merchiston Surgery is at the forefront of the continually changing healthcare industry. This medical practice has become a trailblazer in the UK healthcare system by fusing patient-centered care with technology-driven services.

Merchiston Surgery, situated in Swindon, Wiltshire, provides a smooth and effective approach to healthcare by emphasizing patient-provider collaboration, digital innovation, and accessibility.
Key Information and Contact Details
Attribute | Details |
---|---|
Name | Merchiston Surgery |
Location | Highworth Road, Stratton St Margaret, Swindon, Wiltshire, SN3 4BF |
Primary Service | General Medical Practice |
Partnership | Hawthorn & Merchiston PCN |
Opening Hours | 08:00 – 18:30 (Monday – Friday) |
Out-of-Hours Service | NHS111 (18:30 – 08:00, Weekends, Public Holidays) |
Emergency Contact | 999 (For life-threatening emergencies) |
Phone | 01793 823307 |
j83001.merchiston@nhs.net | |
Website | NHS Merchiston Surgery |
Merchiston Surgery: Prioritizing Digital Technology in Patient Care
Merchiston Surgery’s use of digital tools to improve patient experience is among its most impressive features.
✔ Smooth Online Services: Without physically visiting the office, patients can schedule appointments, place prescription orders, and view medical records.
✔ Telehealth Consultations: Patients can obtain timely medical advice from the convenience of their homes with virtual appointments, which increase accessibility to healthcare.
✔ AI-Assisted Diagnostics: Faster, data-driven decisions are made possible by digital health records, which enhance patient outcomes and treatment accuracy.
Merchiston Surgery has created a more productive, patient-friendly healthcare system that meets the demands of contemporary medicine by skillfully utilizing technology.
Providing Collaborative Care to Empower Patients
Merchiston Surgery adopts a patient-inclusive approach, in contrast to conventional methods where medical choices are made only by physicians. Patients are guaranteed to actively participate in their own health management through this cooperative approach.
🔹 Tailored Treatment Plans: Each patient is given care that is specific to their medical background and present health requirements.
🔹 Active Patient Participation Group (PPG): Patients collaborate with healthcare providers to improve services and offer feedback.
🔹 Wellness and Health Education Programs: Awareness campaigns and workshops assist patients in being proactive and knowledgeable about their health.
Merchiston Surgery promotes a more involved, health-conscious community by reducing the distance between patients and healthcare professionals.
After-hours Support: Guaranteeing Round-the-Clock Medical Access
Since medical issues don’t always have a set timeframe, Merchiston Surgery has established a thorough after-hours care system.
When the surgery is closed, the NHS111 service (evenings and weekends) offers round-the-clock medical consultation.
✔ Emergency Care (999 Calls): Individuals who are having severe symptoms, like chest discomfort, difficulty breathing, or stroke symptoms, should get emergency assistance right away.
✔ Local Pharmacy Support: Prescription drugs prescribed by pharmacists can treat a variety of minor illnesses, preventing needless hospital stays.
Patients are guaranteed prompt medical care anytime they require it because to this well-organized after-hours system.
The Reasons Merchiston Surgery Will Shape Primary Healthcare in the Future
Merchiston Surgery has revolutionized patient care by combining accessibility, technology, and teamwork.
✔ Leading Digital Healthcare Solutions: Telemedicine, e-prescriptions, and online reservations improve accessibility and efficiency.
✔ All-inclusive Care for Chronic Illnesses: Skilled treatment of diabetes, heart disease, asthma, and other chronic ailments.
✔ Community-Driven Approach: A method for collecting patient input guarantees that services keep changing in response to actual requirements.
Merchiston Surgery sets the bar for the future as healthcare continuously adjusts to contemporary issues. This practice is setting the standard for easily accessible, high-quality healthcare, whether you’re seeking for digital healthcare services, chronic illness management, or preventive care.
Merchiston Surgery Swindon: NHS GP Services & Online Care
Welcome to Merchiston Surgery, your trusted NHS GP in Swindon. As a leading family doctor near Old Town, we provide comprehensive healthcare with same-day emergency appointments and cutting-edge online doctor services across all SN1-SN6 postcodes.
✓ Why Choose Merchiston Surgery?
- Online Appointments: Book GP consultations 24/7 through our patient portal
- Digital Prescriptions: Order repeat medications with 48-hour collection
- Same-Day Emergency Care: Urgent appointments available daily
- 4.8/5 Patient Rating: Consistently rated top GP surgery in Swindon
Book Online GP Appointments at Merchiston Surgery
Access Merchiston Surgery online services through our mobile-optimized patient portal—manage appointments on your phone in seconds.
How to Book Your Online Consultation: Step-by-Step Guide
- Visit Our Portal: Go to merchiston.nhs.uk/book or download the NHS App
- Select Service: Choose from routine appointments, urgent care, or video consultations
- Pick Your Time: View real-time availability for all GPs and nurses
- Confirm Booking: Receive instant SMS confirmation with appointment details
📱 Digital Services Available 24/7
- eConsult Forms: Get GP advice within 48 hours
- Repeat Prescriptions: Order in 3 clicks, collect at your chosen pharmacy
- Test Results: View blood test and scan results securely online
- Medical Records: Access your full NHS health history anytime
Our Specialist NHS Services in Swindon
Beyond standard GP care, Merchiston Surgery reviews consistently highlight our specialized clinics serving Swindon’s diverse health needs.
🧠 Mental Health Support
Weekly Sessions Available
- NHS Talking Therapies
- Anxiety & Depression Management
- Same-week crisis appointments
💉 Diabetes Care Clinic
Thursdays 2-6pm
- HbA1c monitoring
- Insulin management
- Dietary guidance with NHS dietician
🫁 Asthma & COPD Management
Tuesdays & Fridays
- Spirometry testing
- Inhaler technique training
- Personalized action plans
❤️ NHS Health Checks
Ages 40-74 Welcome
- Cardiovascular risk assessment
- Cholesterol & blood pressure
- Free lifestyle advice
Service | Availability | Booking Method | Typical Wait Time |
---|---|---|---|
Routine GP Appointments | Mon-Fri 8am-6:30pm | Online/Phone/Walk-in | 2-3 days |
Emergency Same-Day | Daily 8am-6pm | Phone from 8am | Same day |
Video Consultations | Mon-Sat 9am-5pm | Online only | 24-48 hours |
Nurse Appointments | Mon-Fri 8:30am-5:30pm | Online/Phone | 1-2 days |
How to Register with Merchiston Surgery Online
Join over 12,000 patients who trust Merchiston Surgery Swindon for their family healthcare needs. Registration takes just 5 minutes online.
New Patient Registration Process
- Check Eligibility: We accept patients from all Swindon postcodes (SN1-SN6)
- Complete Online Form: Fill in the GMS1 registration at merchiston.nhs.uk/register
- Upload ID: Photo of passport/driving license + proof of address
- Health Questionnaire: Brief medical history (takes 3 minutes)
- Confirmation: Receive NHS number and login details within 48 hours
What to Expect at Your First Appointment
- Duration: 20-minute comprehensive health check
- Includes: Blood pressure, BMI, medical history review
- Bring: Current medications list and vaccination record
- Outcome: Personalized care plan and NHS app setup.
Patient Reviews: Why Swindon Trusts Our Clinic
4.8/5 Stars on NHS Choices (Based on 847 reviews)
“The online prescription system saved me hours! I ordered my asthma inhaler at 9pm and collected it the next day at Boots.”
– Mrs. Patel, Old Town ⭐⭐⭐⭐⭐
“Finally, a GP surgery near Shaw Ridge that offers video appointments! Perfect for us working parents. Dr. Smith was thorough and caring.”
– James Thompson, Park North ⭐⭐⭐⭐⭐
“Emergency appointment booked at 8:15am, seen by 10:30am. The receptionist was helpful and the GP took time to explain everything.”
– Sarah Williams, Toothill ⭐⭐⭐⭐⭐
Service Areas: GP Care Across Swindon Neighborhoods
📍 Conveniently Located for All Swindon Residents
Merchiston Surgery serves as your local family doctor near me across Greater Swindon:
Central Swindon (SN1-SN2)
- Old Town (5 min drive)
- Town Centre (10 min bus)
- Near Swindon Railway Station
North Swindon (SN25)
- Abbey Meads
- Blunsdon St Andrew
- Near Orbital Shopping Park
West Swindon (SN5)
- Shaw Ridge Leisure Park area
- Toothill
- Westlea
East Swindon (SN3)
- Park North
- Park South
- Covingham
🚌 Public Transport: Bus routes 1, 5, and 17 stop directly outside. Free parking available for all appointments.
Latest Health Updates & Resources
Seasonal Health Services
- November-March: Flu vaccinations for over-65s, pregnant women, and at-risk groups
- April-September: Travel vaccines and health advice (book 6 weeks before travel)
- Year-round: Childhood immunizations following NHS schedule
Free Patient Education Resources
📚 Download Our Health Guides
- Managing Diabetes: A Practical Guide by Merchiston GPs
- Mental Wellbeing During Winter: NHS Resources
- Understanding Your Child’s Vaccinations
- Blood Pressure Management at Home